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That's what makes it a monster. In fact, when you look the monster in the eye, when you calmly and carefully inspect the actual monster, you discover that he's not so bad after all. It's just the shadow that's scary. When in doubt, ignore the shadow.

Paco Underhill on women and retail. Nancy Lublin on learning from causes. Noah Boyd with an FBI thriller beach read. Better than the last Reacher novel, imho. And stunningly elegant (and lovely to hold) pottery inspired by some of my work from Lori Koop.

100 people doing something at the same time has far more power than 300 people doing it over time. We unconsciously amplify the power of coordination when we consider the impact of actions. If there's a thousand people waiting outside of a store, we instantly believe we're seeing a phenomenon. While the internet makes it [...]

The wifi Kindle, $139. Drop the first digit and you're on to something. And it only took them six weeks!

The cost of being first is higher than it's ever been… It's entirely possible that you're racing. Racing to the market with a new product or a news story or a decision or an innovation. The race keeps getting faster, doesn't it? If you're racing, you better figure out what to do about the times [...]

If you work out on a weight machine that has a limit–where you have to push the bar until it stops–you're far more likely to to hit that limit than if you had left it to your own initiative to figure out how far is far enough. People enjoy going to the max (or in [...]

The only problems you have left are the perfect ones. The imperfect ones, the ones with a clearly evident solution, well, if they were important, you've solved them already. It's the perfect problems that keep us stuck. Perfect because they have constraints, unbendable constraints, constraints that keep us trapped. I hate my job, I need [...]

When a newspaper loses 15% of its readers or 15% of its advertisers, it goes out of business. There are still people who want to read it, still people who want to advertise, but it's gone. When a technology company increases its sales by 15%, profits will double. The sales line doesn't have to increase [...]

Every brand, every organization and every individual is either running away from something or running toward something (or working hard to stand still). Are you chasing or being chased? Are you leading or following? Are you fleeing or climbing?

Defenders of the status quo at newspapers, book publishers and the magazine industry are in a panic. Some are even misguidedly asking for government regulation or a bailout. All three industries are doomed (if doomed means that they will be unrecognizable in ten–probably three–years). And yet… And yet there's no shortage of writing, or things [...]